Deskripsi Pekerjaan
We are looking for a dedicated and professional Front Office Staff to join our team in the beautiful island of Bali. In this role, you will serve as the welcoming face of our organization, ensuring every guest feels valued and receives exceptional service from the moment they arrive until their departure.
Your primary focus will be on managing front desk operations, including check-in and check-out procedures, handling guest inquiries, and maintaining a high standard of service. We offer a competitive salary package, comprehensive health insurance, and a fantastic opportunity for career advancement within the thriving hospitality sector of Bali.
Tanggung Jawab
- Greet and welcome guests warmly upon arrival and ensure a seamless check-in process.
- Handle guest inquiries, requests, and complaints with professionalism and a positive attitude.
- Manage incoming calls, emails, and correspondence efficiently.
- Assist with reservation management and updating guest information accurately.
- Maintain the cleanliness, orderliness, and professional appearance of the reception area.
- Coordinate with housekeeping and other departments to ensure guest satisfaction.
- Perform basic administrative tasks such as filing and data entry.
Kualifikasi
- High school diploma or equivalent qualification.
- Previous experience in a front office or guest services role is preferred but not always required.
- Excellent communication skills in both English and Bahasa Indonesia.
- Pleasant personality with a strong commitment to customer service excellence.
- Basic computer literacy (proficiency in MS Office and PMS systems is a plus).
- Ability to work in a fast-paced environment and handle pressure effectively.
- Flexibility to work shifts, including weekends and holidays.