Deskripsi Pekerjaan
We are looking for a dedicated and professional Front Office Staff to join the Private Advertiser team. In this pivotal role, you will serve as the face of our organization, ensuring that every guest feels welcomed and valued from the moment they arrive. Your primary responsibility will be driving revenue through the effective sale of daily and monthly room rentals while maintaining the highest standards of guest satisfaction.
The ideal candidate is a proactive problem-solver with excellent communication skills and a passion for hospitality. You will be responsible for managing front desk operations, handling reservations, and providing exceptional service to both transient and long-term guests. If you are eager to grow your career in a dynamic environment and have a knack for sales and customer service, we want to hear from you.
Tanggung Jawab
- Manage front desk operations, including efficient check-in and check-out procedures.
- Actively promote and sell daily and monthly room rentals to potential guests.
- Greet guests warmly and provide a professional, welcoming demeanor at all times.
- Handle guest inquiries, complaints, and special requests with a focus on problem resolution.
- Ensure the lobby area is clean, organized, and presentable to maintain a high-quality image.
- Accurately maintain guest records, reservation data, and billing information.
- Collaborate with the housekeeping team to ensure room readiness.
Kualifikasi
- High school diploma or equivalent (SMK/D3 in Hospitality is a plus).
- Previous experience in a front office or reception role is preferred.
- Strong verbal communication and interpersonal skills in English (Indonesian is a must).
- Ability to work full-time, including weekends, holidays, and evening shifts.
- Basic computer proficiency, including MS Office and reservation systems.
- A friendly, approachable personality with a strong customer service orientation.
- Ability to work well under pressure in a fast-paced environment.