Deskripsi Pekerjaan
Are you passionate about hospitality and eager to launch your career in the heart of Bali's vibrant tourism industry? We are looking for a dedicated and energetic Front Office (FO) professional to join our team in Badung. In this role, you will be the face of our establishment, providing world-class service to guests from around the globe.
As a Front Office representative, you will play a crucial role in ensuring every guest enjoys a seamless and memorable experience. We value a positive attitude, a welcoming smile, and a commitment to service excellence. If you are a team player who thrives in a fast-paced environment and enjoys meeting new people in an exotic, world-class location, we want to hear from you.
Tanggung Jawab
- Warmly greet and welcome all guests upon arrival with a professional and friendly demeanor.
- Manage check-in and check-out procedures accurately using property management systems.
- Provide comprehensive information regarding hotel facilities, local attractions, and services in Bali.
- Handle guest inquiries, requests, and concerns promptly to ensure maximum satisfaction.
- Maintain a clean, organized, and welcoming front desk area at all times.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and issues are resolved quickly.
- Process payments, manage billing, and maintain accurate records of daily transactions.
Kualifikasi
- Minimum of a High School Diploma or equivalent; Diploma in Hospitality or Tourism is a plus.
- Previous experience in Front Office, Guest Service, or a related customer service role is preferred.
- Proficiency in English; ability to speak other foreign languages is highly advantageous.
- Strong communication and interpersonal skills with a service-oriented mindset.
- Ability to work in flexible shifts, including weekends and public holidays.
- Well-groomed with a professional appearance and a warm, approachable personality.
- Basic computer literacy and comfort using hotel reservation software.