Deskripsi Pekerjaan
Join PT BODY CRAFT ELEMENTS, a premier gym and wellness center in Canggu, as a Front Office Staff and become the welcoming face of our fitness community! We're seeking a dynamic and customer-focused professional to deliver exceptional member experiences while managing daily front desk operations. This full-time position offers the perfect opportunity to thrive in Bali's vibrant wellness industry while supporting health-conscious individuals on their fitness journeys.
As a key member of our hospitality team, you'll ensure seamless check-in/out processes, resolve inquiries with professionalism, and maintain a pristine reception environment. The ideal candidate will embody our commitment to excellence through attentive service, efficient administrative support, and proactive coordination with trainers and management. Enjoy competitive compensation in Bali's thriving tourism sector while contributing to a workplace that values growth, teamwork, and well-being.
Tanggung Jawab
- Manage front desk operations including member check-in/out and visitor reception
- Handle membership inquiries, registrations, and payment processing
- Maintain organized reception area and ensure cleanliness standards
- Coordinate with trainers for class schedules and member appointments
- Answer and direct incoming calls and communications professionally
- Assist with administrative tasks including filing and data entry
- Support marketing initiatives through member engagement and promotions
- Collaborate with team to resolve service issues and improve member satisfaction
Kualifikasi
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year experience in front desk or customer service role
- Fluency in English and Bahasa Indonesia
- Proficiency with office software and booking systems
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Knowledge of fitness industry terminology and practices