Deskripsi Pekerjaan
Are you a hospitality professional with a passion for guest satisfaction? Le Premier Hotel Deltamas, managed by Puradelta Lestari, is seeking a dedicated and professional Front Office Staff to join our dynamic team. In this role, you will be the face of our hotel, ensuring every guest experiences world-class service from the moment they arrive until their departure.
We are looking for an individual who thrives in a fast-paced environment, possesses excellent communication skills, and is committed to maintaining the high standards of our property. If you are detail-oriented, enjoy interacting with international guests, and have a solid foundation in hotel front office operations, we want to hear from you. Join us in creating memorable stays for our guests in the heart of the Deltamas industrial area.
Tanggung Jawab
- Manage the end-to-end check-in and check-out process with accuracy and efficiency.
- Handle all guest bookings, cancellations, and modifications via the Property Management System (PMS).
- Maintain accurate daily financial records, balance shift transactions, and prepare detailed financial reports.
- Serve as the primary point of contact for guest inquiries, requests, and concerns, ensuring prompt resolution.
- Coordinate and execute wake-up call requests, taxi arrangements, and concierge services.
- Provide comprehensive information about hotel facilities and local attractions to enhance the guest experience.
- Collaborate closely with housekeeping and maintenance teams to ensure rooms are prepared according to guest expectations.
Kualifikasi
- Minimum Diploma or Bachelor’s degree in Hospitality Management or a related field.
- At least 1-2 years of experience in a Front Office or Guest Relations role within a hotel environment.
- Proficient in using Hotel Property Management Systems (PMS).
- Excellent verbal and written communication skills in both Indonesian and English.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Well-groomed appearance with a professional attitude and a service-oriented mindset.
- Willingness to work in rotating shifts, including weekends and public holidays.