Deskripsi Pekerjaan
Are you a vibrant, service-oriented individual with a passion for hospitality? H-Ostel Kuta Bali is looking for a dynamic Front Office Staff to join our team in the heart of the bustling Seminyak area. As the first point of contact for our international and local guests, you will play a crucial role in delivering a seamless, high-energy, and memorable experience.
We are seeking someone who thrives in a fast-paced environment, possesses excellent communication skills, and has a natural ability to multitask while maintaining a welcoming atmosphere. If you are organized, tech-savvy, and ready to grow your career within the hospitality industry, we want to hear from you.
You will be responsible for managing guest check-ins, handling inquiries, and ensuring our hostel operations run like clockwork. Join our team and be part of an environment where every guest interaction counts.
Tanggung Jawab
- Warmly greet and welcome all arriving guests with a professional and friendly demeanor.
- Manage the front desk operations, including check-ins, check-outs, and scheduling.
- Handle incoming calls, guest inquiries, and resolve issues promptly to ensure 100% guest satisfaction.
- Perform daily administrative tasks and maintain accurate digital records using MS Office and hotel management systems.
- Coordinate with housekeeping and other departments to ensure rooms are ready and facilities are well-maintained.
- Manage reservations and process payments accurately while adhering to company cash-handling policies.
- Assist guests with local recommendations, transportation arrangements, and general information about Bali.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent; Diploma in Hospitality is a plus.
- Previous experience in a receptionist, front office, or customer service role is highly preferred.
- Proficiency in Microsoft Office Suite (Word, Excel) and basic computer skills.
- Excellent communication skills in English (verbal and written) to interact with international guests.
- Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
- A proactive, service-oriented mindset with a positive attitude.
- Ability to work in shifts, including weekends and public holidays.