Deskripsi Pekerjaan
Join Saujana Resort's prestigious hospitality team as a Front Office Supervisor, where you'll orchestrate exceptional guest experiences in our luxury resort environment. This pivotal role demands leadership excellence and a passion for creating memorable moments. As the face of our resort, you'll ensure seamless check-in/out processes while maintaining the highest standards of personalized service. Your expertise will drive operational efficiency, staff development, and guest satisfaction across all front desk functions. This position offers the opportunity to thrive in Malaysia's premier hospitality destination while advancing your career in luxury resort management.
Tanggung Jawab
- Lead and mentor front office teams to deliver exceptional guest experiences
- Oversee daily front desk operations including check-in/out and guest services
- Resolve guest inquiries and complaints with professionalism and discretion
- Train staff on reservation systems, billing procedures, and service standards
- Collaborate with housekeeping, concierge, and F&B departments for seamless operations
- Monitor performance metrics and implement improvement strategies
- Ensure compliance with resort policies and safety regulations
Kualifikasi
- Minimum 3 years of hospitality experience with 1+ years in supervisory role
- Proven track record in luxury hotel/resort front office operations
- Strong leadership and team management abilities
- Fluency in English and Bahasa Malaysia; Mandarin proficiency is advantageous
- Proficient in hotel management systems (Opera, Fidelio, etc.)
- Exceptional problem-solving and conflict resolution skills
- Diploma or degree in Hospitality/Tourism Management preferred