Deskripsi Pekerjaan
Are you a hospitality professional with a passion for guest excellence? We are seeking a dynamic and detail-oriented Front Office Supervisor to join our team in the heart of Kuta, Bali. In this pivotal role, you will be the heartbeat of our property, ensuring every guest experience is seamless, welcoming, and memorable.
You will oversee the daily operations of the front desk, reservation, and concierge departments. The ideal candidate is a natural leader capable of motivating team members, maintaining high standards of service, and resolving guest issues with grace and efficiency. If you are ready to elevate your career in one of the world's most vibrant tourism destinations, we want to hear from you.
Tanggung Jawab
- Supervise day-to-day Front Office operations, including reception, reservations, and concierge services.
- Ensure a seamless check-in and check-out experience for all guests while maintaining service quality standards.
- Lead, train, and mentor front-line staff to deliver exceptional hospitality and exceed guest expectations.
- Proactively handle and resolve guest complaints, feedback, and inquiries with professional problem-solving skills.
- Manage daily room inventory, billing accuracy, and payment processing procedures.
- Coordinate closely with Housekeeping and Maintenance departments to ensure room readiness and facility upkeep.
- Generate and analyze daily performance reports for senior management review.
Kualifikasi
- Minimum 2-3 years of experience in Front Office operations within a reputable hotel or villa property.
- Diploma or Bachelor’s degree in Hospitality Management or a related field.
- Strong leadership abilities with experience in managing a diverse team.
- Excellent command of spoken and written English; proficiency in additional languages is a strong plus.
- In-depth knowledge of Property Management Systems (PMS) and Microsoft Office Suite.
- Ability to work in a fast-paced environment and flexible shifts, including weekends and public holidays.
- Deep understanding of guest service excellence and conflict resolution strategies.