Deskripsi Pekerjaan
Are you a seasoned hospitality professional looking for a rewarding opportunity? Agrich Agricultural Development Inc. is seeking a dedicated Front Office Supervisor to lead our guest services team. In this pivotal role, you will oversee the day-to-day operations of the front desk, ensuring that every guest interaction is welcoming, efficient, and memorable.
We are looking for a dynamic individual who possesses a deep understanding of front office procedures, guest relations, reservations management, and billing accuracy. You will be responsible for mentoring staff, managing reservations, and handling complex guest inquiries with professionalism. If you thrive in a fast-paced environment and have a passion for delivering exceptional customer service, we want to hear from you.
Tanggung Jawab
- Supervise and coordinate the daily front desk operations, including check-in, check-out, and concierge services.
- Manage guest relations by addressing inquiries, complaints, and special requests promptly to ensure high satisfaction levels.
- Oversee the reservation system to ensure accurate booking management and availability.
- Review and verify billing statements and resolve any discrepancies to ensure financial accuracy.
- Train, coach, and motivate front desk staff to maintain high service standards and operational efficiency.
- Monitor lobby areas and ensure the facility is clean, organized, and welcoming at all times.
- Collaborate with other departments such as housekeeping and maintenance to ensure seamless guest experiences.
Kualifikasi
- High school diploma or Bachelor’s degree in Hotel and Restaurant Management or related field.
- Minimum of 3-5 years of experience in a supervisory role within the hospitality industry.
- Strong knowledge of front office operations, guest relations, and billing procedures.
- Proficiency in front desk software and computer applications (e.g., Opera, Fidelio, MS Office).
- Excellent verbal and written communication skills in English.
- Proven leadership and problem-solving abilities with a focus on team development.
- Punctuality, professional appearance, and a positive attitude.