Deskripsi Pekerjaan
Join Genting Malaysia Berhad as a Front Office Supervisor and lead our guest experience team in Bentong, Pahang. This pivotal role combines exceptional customer service with operational leadership to ensure seamless hotel operations. You'll manage all front desk activities including check-in/check-out processes, reservation coordination, and guest complaint resolution while maintaining high service standards. As a supervisor, you'll train and mentor staff, implement hotel policies, and collaborate with departments like housekeeping and maintenance to create memorable stays. This position requires proactive problem-solving skills and the ability to maintain composure during peak hours. Ideal candidates will thrive in dynamic environments and possess a passion for hospitality excellence. If you're ready to elevate guest experiences while developing your leadership skills in Malaysia's premier hospitality group, we encourage you to apply.
Tanggung Jawab
- Oversee daily front desk operations including check-in/check-out procedures
- Manage reservation systems and optimize room allocation
- Train, supervise, and motivate front desk staff
- Handle guest inquiries and resolve complaints professionally
- Coordinate with housekeeping and maintenance departments
- Maintain accurate guest records and billing information
- Implement hotel policies and service standards
- Conduct front desk staff scheduling and performance reviews
Kualifikasi
- Diploma in Hospitality/Tourism Management or equivalent
- Minimum 2 years front desk experience in hotels
- Supervisory or team leadership experience preferred
- Strong communication and conflict resolution skills
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Fluency in English and Bahasa Malaysia
- Ability to work flexible shifts including weekends/holidays
- Knowledge of local tourism attractions and services