Deskripsi Pekerjaan
Join Cevio Hotel Corporation's dynamic hospitality team as a Front Office Supervisor, where you'll be the cornerstone of exceptional guest experiences in Tacloban City. This pivotal role combines leadership excellence with hands-on operational oversight to ensure our guests receive seamless, personalized service from arrival to departure. You'll lead a dedicated front desk team while maintaining high standards of efficiency, professionalism, and guest satisfaction. As the first point of contact for our valued guests, you'll embody our commitment to creating memorable stays through attentive service and problem-solving excellence. This position offers an opportunity to develop your leadership skills in a fast-paced environment while contributing to Cevio Hotel Corporation's reputation for outstanding hospitality in Leyte.
Tanggung Jawab
- Supervise daily front desk operations including check-in/check-out procedures and guest inquiries
- Lead, train, and mentor front desk staff to ensure consistent service delivery
- Manage room reservations and optimize occupancy rates through strategic allocation
- Resolve guest complaints and special requests with prompt, solutions-oriented approach
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Monitor front desk performance metrics and implement service improvement initiatives
- Prepare daily/weekly reports on occupancy rates, revenue, and guest feedback
- Ensure compliance with safety protocols and brand standards at all times
Kualifikasi
- Bachelor's degree in Hospitality Management or related field preferred
- Minimum 2 years front desk experience with 1 year in supervisory role
- Strong leadership and team management capabilities
- Proficiency in hotel management systems (e.g., PMS software)
- Exceptional communication and interpersonal skills
- Problem-solving abilities with customer-centric approach
- Knowledge of local tourism attractions and services
- Ability to work flexible hours including nights, weekends, and holidays