Deskripsi Pekerjaan
Join our dynamic team at Flamingo Hotel By The Beach as a Front Office Supervisor and take your hospitality career to new heights. We are seeking an experienced and passionate individual to lead our front desk team in delivering exceptional guest experiences. As a Front Office Supervisor, you will be the face of our hotel, ensuring seamless operations and creating memorable moments for our valued guests. Located in the beautiful coastal area of Tanjung Bungah, Penang, our hotel offers a unique work environment where you can showcase your leadership skills and hospitality expertise. If you thrive in a fast-paced setting and are committed to excellence, we invite you to apply for this exciting opportunity to grow with us.
Tanggung Jawab
- Supervise front desk operations and ensure smooth check-in/check-out procedures
- Lead, train, and mentor front desk staff to maintain high service standards
- Handle guest inquiries, complaints, and special requests with professionalism
- Monitor room reservations and manage availability across all booking platforms
- Coordinate with housekeeping, maintenance, and other departments for efficient operations
- Prepare daily, weekly, and monthly reports for management review
- Implement and maintain front office policies and procedures
- Conduct regular staff meetings and performance evaluations
Kualifikasi
- Minimum 2-3 years of experience in hotel front office operations
- Previous supervisory or team leadership experience in hospitality
- Strong communication and interpersonal skills in English and Bahasa Malaysia
- Proficiency in hotel management systems and reservation software
- Excellent problem-solving abilities and attention to detail
- Ability to work efficiently under pressure and during peak hours
- Knowledge of local attractions and tourism industry in Penang
- Relevant hospitality certification or diploma is preferred