Deskripsi Pekerjaan
Are you a hospitality professional with a passion for delivering 'Experience Beyond Stay'? Hotel Metland Seva Seminyak is looking for a dedicated and charismatic Front Office Supervisor to join our team in the heart of Bali. As a key member of our operations team, you will ensure that every guest feels the warmth of our unique 'True Bali Home' experience from the moment they arrive.
In this role, you will lead the front desk team, oversee daily operations, and maintain the highest standards of guest service. We are looking for a proactive leader who thrives in a fast-paced environment, possesses exceptional communication skills, and has a deep understanding of luxury service standards in the Indonesian tourism industry.
If you are a problem-solver with an eye for detail and a genuine desire to curate unforgettable guest journeys, we invite you to grow your career with us in Seminyak.
Tanggung Jawab
- Supervise day-to-day front office operations, including check-in/check-out procedures and guest arrivals.
- Lead, train, and mentor front desk staff to ensure consistent high-quality service delivery.
- Handle guest inquiries, special requests, and resolve any complaints with professionalism and empathy.
- Monitor and maintain room inventory, rates, and guest database accuracy within the PMS.
- Collaborate with Housekeeping and Engineering departments to ensure seamless room readiness.
- Ensure compliance with hotel policies, security protocols, and safety standards.
- Prepare daily reports for management and analyze front office performance metrics.
Kualifikasi
- Minimum 2 years of experience in a similar supervisory role within a 4-star or 5-star hotel environment.
- Strong proficiency in Hotel Management Systems (PMS).
- Excellent communication skills in both Bahasa Indonesia and English.
- A deep understanding of Bali’s tourism landscape and guest expectations.
- Strong leadership abilities with a 'lead by example' work ethic.
- Ability to work a flexible schedule, including weekends and public holidays.
- Degree or Diploma in Hospitality Management or related field is preferred.