Deskripsi Pekerjaan
Are you a passionate hospitality professional seeking an exciting opportunity in the heart of Bali? Primera Hotel Seminyak is looking for a dynamic and experienced Front Office Supervisor to join our dedicated team. We pride ourselves on delivering world-class service and creating unforgettable experiences for our guests. In this pivotal role, you will be the bridge between our guests and the hotel, ensuring smooth operations and maintaining our high standards of excellence.
As the Front Office Supervisor, you will oversee the daily operations of the front desk and reception areas. Your leadership will directly impact guest satisfaction, team performance, and the overall reputation of our hotel. If you possess strong leadership skills, a warm demeanor, and a keen eye for detail, we want you to help us elevate our guest service standards in Seminyak.
Tanggung Jawab
- Supervise and coordinate daily Front Office operations, including check-in, check-out, and concierge services.
- Lead, train, and motivate the front desk team to ensure high performance and adherence to service standards.
- Handle guest inquiries, complaints, and special requests efficiently to ensure 100% guest satisfaction.
- Manage room allocations, track room status, and ensure accurate inventory management.
- Maintain the professional appearance and cleanliness of the Front Office and reception areas.
- Collaborate with housekeeping and other departments to ensure seamless guest experiences.
- Assist in the recruitment and onboarding of new front office staff.
Kualifikasi
- Minimum 2-3 years of experience in a similar Front Office Supervisor or Guest Relations role in a 4-star hotel.
- Strong leadership, organizational, and interpersonal skills.
- Excellent communication skills in English (both verbal and written).
- Proficiency in hotel management software (PMS) and Microsoft Office applications.
- Ability to work flexible hours, including weekends, holidays, and night shifts.
- Passion for hospitality and a proactive approach to problem-solving.