Deskripsi Pekerjaan
Are you a passionate hospitality leader looking to elevate your career in one of Lombok’s most prestigious destinations? Jeeva Resorts is seeking a highly motivated and experienced Front Office Supervisor to join our dedicated team in Senggigi.
In this role, you will be the heartbeat of our guest experience, overseeing daily front office operations, ensuring seamless check-in and check-out processes, and maintaining the high standards of luxury service that our guests expect. We are looking for an individual who thrives in a fast-paced environment, possesses strong communication skills, and has a proven track record of leading teams toward excellence.
As a Front Office Supervisor, you will not only manage day-to-day logistics but also mentor front-line staff to deliver personalized guest services. If you are detail-oriented, have a flair for problem-solving, and are committed to creating unforgettable memories for our international and domestic guests, we invite you to grow your career with us.
Tanggung Jawab
- Oversee daily front desk operations to ensure high levels of guest satisfaction and operational efficiency.
- Supervise, train, and mentor front office staff on service standards, grooming, and property management systems.
- Manage guest inquiries, feedback, and special requests promptly and professionally.
- Coordinate with housekeeping, engineering, and F&B departments to ensure smooth arrivals and departures.
- Handle complex guest situations and service recovery with poise and conflict resolution expertise.
- Monitor front office revenue, manage cash handling procedures, and ensure accurate reporting.
- Ensure compliance with all safety and security protocols within the lobby area.
Kualifikasi
- Minimum of 2 years of experience in a front office supervisory role within a 4 or 5-star hotel/resort environment.
- Strong leadership skills with the ability to inspire and manage a diverse team.
- Proficiency in Hotel Property Management Systems (PMS) and Microsoft Office Suite.
- Excellent command of spoken and written English and Indonesian; proficiency in other languages is a plus.
- Strong problem-solving abilities and a guest-centric mindset.
- Demonstrated ability to remain calm and effective under pressure.
- Relevant educational background in Hospitality Management or Tourism.