Deskripsi Pekerjaan
Join The Garcha Group, Singapore's premier boutique hotel operator, as a Front Office Supervisor/Duty Manager and elevate our guests' experiences to new heights. This pivotal leadership role combines exceptional guest service expertise with operational oversight to ensure seamless hotel operations across all front desk functions. You'll manage daily front office activities, lead a dynamic team of hospitality professionals, and serve as the primary point of contact for guest concerns during your duty shifts. The ideal candidate thrives in fast-paced environments, demonstrates problem-solving prowess, and embodies our commitment to personalized luxury service. This position offers a unique opportunity to shape guest satisfaction while developing your leadership skills within a growing hospitality brand.
Tanggung Jawab
- Oversee daily front desk operations including check-in/check-out processes, room assignments, and billing inquiries
- Lead, train, and motivate front office team members to maintain service excellence standards
- Resolve guest complaints and special requests with discretion and efficiency
- Monitor room availability, rates, and inventory to maximize revenue potential
- Coordinate with housekeeping, maintenance, and F&B departments for smooth operations
- Implement and enforce hotel policies, safety procedures, and brand standards
- Prepare daily reports on occupancy, revenue, and guest feedback
- Act as Duty Manager during assigned shifts, handling emergency situations
Kualifikasi
- Diploma/Degree in Hospitality Management or equivalent experience
- Minimum 3 years in front office operations with 1+ years in supervisory role
- Proven leadership skills with team management experience
- Strong problem-solving abilities and conflict resolution expertise
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Excellent communication skills in English and additional languages preferred
- Knowledge of Singapore tourism industry and local attractions
- Certified in First Aid and safety procedures