Deskripsi Pekerjaan
Are you a people person with a passion for providing excellent service? PERSOL is partnering with a major transport board to recruit dedicated Frontline Service Officers to join our dynamic team in the West of Singapore.
In this role, you will be the face of Singapore's public transport network. You will provide essential assistance to commuters, manage ticketing inquiries, and ensure a seamless travel experience for thousands of daily passengers. This position is ideal for candidates who thrive in a fast-paced environment and take pride in delivering top-tier customer satisfaction. Enjoy the convenience of a 5-day work week and company-provided transport services.
If you are looking for a stable career with a reputable organization in the public transport sector, this is the opportunity for you. We value reliability, a positive attitude, and a strong sense of service excellence.
Tanggung Jawab
- Provide high-quality frontline customer service to commuters at transport nodes.
- Handle ticketing inquiries, top-ups, and general cashiering duties accurately.
- Assist commuters with navigation, route planning, and information regarding transport services.
- Manage commuter feedback and resolve basic service-related issues on the ground.
- Maintain a clean, safe, and welcoming environment at the service counter.
- Perform shift duties as scheduled to ensure operational coverage.
- Liaise with internal teams to report technical issues or safety concerns promptly.
Kualifikasi
- Minimum GCE 'N' Levels or equivalent.
- Prior experience in customer service, retail, or cashiering is highly preferred.
- Strong communication skills in English and a secondary language to assist diverse commuters.
- Comfortable working in shift rotations, including weekends and public holidays.
- Basic proficiency in computer systems for ticketing and record-keeping.
- A proactive mindset with a genuine desire to help others.
- Ability to remain calm and professional under pressure.
- Must be able to commute to the West region (Boon Lay).