Deskripsi Pekerjaan
Are you passionate about delivering exceptional service and eager to contribute to Singapore's vital public transport network? PERSOL Outsourcing, a leading talent solutions provider, is excited to partner with a prominent transport statutory board to find dedicated and vibrant individuals for the role of Frontline Service Officer in the North Region. This is an incredible opportunity to be at the heart of daily operations, ensuring a seamless and positive experience for commuters across Singapore's expansive public transport system.
As a Frontline Service Officer, you will be the welcoming face of our transport network, playing a crucial role in managing passenger flow, providing essential information, and resolving inquiries with a friendly and efficient approach. Your daily interactions will directly impact the commuter experience, making every journey smoother and more pleasant for thousands of residents. If you thrive in a dynamic environment, possess excellent communication skills, and are committed to public service, we invite you to join a team that values your dedication and offers attractive incentives for your contributions.
This contract position in the North Region offers a unique chance to develop valuable customer service skills within a structured and supportive environment. You will gain invaluable experience in public relations, crisis management, and operational efficiency, all while working with a team committed to excellence. Join us in shaping the future of public transport in Singapore – where your service makes a real difference!
Tanggung Jawab
- Provide professional and courteous assistance to commuters, addressing inquiries, and offering directions and information regarding routes, fares, and service disruptions.
- Manage passenger flow and crowd control during peak hours, special events, or operational incidents to ensure safety and order within transport premises.
- Handle ticketing and fare-related issues, including assisting with top-ups, resolving ticketing machine malfunctions, and guiding commuters on payment options.
- Respond calmly and effectively to emergency situations, liaising with relevant authorities and internal teams to ensure public safety and minimize disruption.
- Monitor station facilities and escalate maintenance or cleanliness issues to ensure a safe, pleasant, and well-maintained environment for commuters.
- Proactively identify and assist commuters with special needs, including the elderly, persons with disabilities, and families with young children.
- Educate commuters on safety regulations and best practices within the transport network.
- Collect feedback from commuters to contribute to service improvement initiatives.
Kualifikasi
- A passion for serving the public and delivering excellent customer service.
- Strong communication and interpersonal skills, with the ability to engage diverse groups of people clearly and patiently.
- Ability to remain calm, professional, and resourceful under pressure or in challenging situations.
- A proactive and observant attitude, capable of anticipating commuter needs and potential issues.
- Flexibility to work shifts, including weekends and public holidays, as required by operational needs.
- Basic proficiency in using computer systems and mobile applications for information dissemination and issue logging.
- Prior experience in customer service, hospitality, or a public-facing role is an advantage.
- Possess a minimum GCE 'N' or 'O' Level qualification, or equivalent.