Deskripsi Pekerjaan
Sam Medical is seeking a dedicated Frontliner to join our dynamic team in Bandung. As the first point of contact for customers, you'll play a crucial role in delivering exceptional service experiences that drive customer satisfaction and loyalty. This position requires a passionate individual who can effectively communicate product information, explain company policies, and build lasting relationships with our diverse clientele. You'll represent our brand values while ensuring customers receive accurate, helpful support throughout their journey with Sam Medical. In this customer-centric role, you'll contribute to our mission of providing accessible healthcare solutions while maintaining a professional and welcoming environment in our retail spaces.
Tanggung Jawab
- Deliver accurate product information and service details to customers
- Explain company policies and procedures clearly to all stakeholders
- Build and maintain strong customer relationships through positive interactions
- Identify opportunities to enhance customer satisfaction and resolve concerns
- Collaborate with cross-functional teams to improve service delivery
- Document customer feedback and service interactions for continuous improvement
- Represent company values during all customer-facing engagements
- Support sales initiatives while maintaining service quality standards
Kualifikasi
- High school diploma or equivalent qualification
- Excellent verbal communication skills in Bahasa Indonesia
- Strong interpersonal abilities with a customer-first mindset
- Ability to work collaboratively in team environments
- Basic computer literacy for transaction processing
- Prior retail or customer service experience preferred
- Proactive problem-solving approach
- Professional appearance and positive attitude