Deskripsi Pekerjaan
Join Bank Danamon as a Frontliner CS / Teller and become the face of our banking operations in Surabaya. This dynamic customer-facing role combines exceptional service delivery with proactive sales initiatives to enhance client relationships and drive business growth. You will serve as the primary point of contact for customers, handling transactions with precision while identifying opportunities to cross-sell banking products. Position yourself at the forefront of Indonesia's financial industry by delivering personalized service solutions, maintaining operational excellence, and contributing to our branch's success metrics. Ideal for individuals passionate about customer experience and sales within a reputable banking environment.
Tanggung Jawab
- Deliver exceptional customer service through efficient transaction processing and account inquiries
- Actively cross-sell and upsell banking products to meet sales targets
- Maintain accurate cash handling and branch security protocols
- Resolve customer inquiries and complaints promptly with professionalism
- Update customer information and maintain digital banking records
- Collaborate with team members to ensure seamless branch operations
- Participate in product knowledge training to maintain service excellence
Kualifikasi
- Minimum high school diploma (SMA/SMK) or equivalent
- 1+ years of experience in customer service or banking preferred
- Strong communication and interpersonal skills in Indonesian and English
- Basic computer literacy with ability to learn banking systems
- Attention to detail and numerical accuracy
- Ability to work in a fast-paced environment with sales targets
- Professional appearance and customer-oriented mindset