Deskripsi Pekerjaan
Are you a high-energy individual with a passion for health and fitness? X Team Gym is looking for a professional and welcoming Frontliner to be the first point of contact for our community in Serang. In this role, you will play a crucial part in shaping the member experience, ensuring that every interaction reflects our commitment to excellence, professionalism, and a supportive fitness environment.
As the face of X Team Gym, you will handle inquiries, manage membership records, and create an atmosphere where members feel motivated and valued the moment they step through our doors. If you have excellent communication skills, a friendly demeanor, and a desire to grow within the fitness industry, we want to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for all gym members and prospective clients.
- Manage the check-in process and ensure accurate member database maintenance.
- Handle incoming calls, emails, and walk-in inquiries regarding membership packages and gym services.
- Maintain a clean, organized, and inviting front-desk and lobby area at all times.
- Provide detailed information about gym facilities, classes, and personal training options.
- Process membership payments and provide administrative support to the management team.
- Resolve member concerns or feedback promptly to ensure high satisfaction levels.
- Promote gym events and promotional offers to visitors and current members.
Kualifikasi
- Minimum High School Diploma or equivalent; Diploma in Hospitality or related field is a plus.
- Proven experience in customer service, receptionist, or hospitality roles.
- Friendly, proactive, and professional attitude with a passion for the fitness lifestyle.
- Excellent verbal and written communication skills in Indonesian; basic English is a plus.
- Proficiency in computer usage and basic office software (Microsoft Office or Google Workspace).
- Ability to work in a flexible shift schedule, including weekends and public holidays.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Well-groomed appearance and a positive, team-oriented personality.