Deskripsi Pekerjaan
EGI Resources, a dynamic and rapidly growing company in the hospitality sector, is seeking a dedicated and professional Frontliner Hotel Specialist to join our team. This is an exciting opportunity to be placed in the historic city of Samarkand, Uzbekistan, where you will represent our esteemed hotel brand and provide exceptional service to guests from around the world.
As a Frontliner Hotel Specialist, you will be the first point of contact for guests, ensuring a warm welcome and a smooth check-in process. Your role is crucial in creating a positive first impression and setting the tone for an unforgettable stay. You will handle reservations, provide information about hotel facilities and local attractions, and address any guest inquiries or concerns with professionalism and care.
Key responsibilities include managing front desk operations, coordinating with other departments to meet guest needs, processing payments, and maintaining a high standard of customer service. You will also assist in promoting hotel services and upselling room upgrades, contributing to the overall revenue and guest satisfaction.
At EGI Resources, we value our employees and offer a supportive work environment, competitive compensation, and opportunities for career growth. This placement in Samarkand offers a unique chance to experience a rich cultural heritage while advancing your career in the hospitality industry.
If you are passionate about delivering exceptional service, thrive in a fast-paced environment, and are ready for an international assignment, we invite you to apply for the Frontliner Hotel Specialist position.
Tanggung Jawab
- Welcome and check-in/check-out guests efficiently and warmly.
- Manage room reservations, modifications, and cancellations using the hotel property management system.
- Provide accurate information about hotel amenities, services, and local attractions.
- Coordinate with housekeeping, concierge, and other departments to fulfill guest requests.
- Handle guest complaints and issues with empathy and resolve them promptly.
- Process payments, bills, and maintain accurate guest accounts.
- Promote hotel services, packages, and upsell room upgrades to enhance guest experience and revenue.
- Maintain a clean and organized front desk area and adhere to hotel standards.
Kualifikasi
- High school diploma or equivalent; degree in hospitality or tourism is a plus.
- Minimum of 1-2 years of experience in hotel front desk or customer service role.
- Excellent communication and interpersonal skills in English; knowledge of Uzbek or Russian is advantageous.
- Strong problem-solving abilities and attention to detail.
- Proficiency in computer applications, including hotel PMS and Microsoft Office.
- Ability to handle multiple tasks in a fast-paced environment.
- Flexibility to work various shifts, including weekends and holidays.
- Professional appearance and positive attitude.