Deskripsi Pekerjaan
Become the face of financial excellence at Dana Purna Investama as our Frontline Banking Officer. Join a dynamic team dedicated to empowering customers through trusted financial solutions. We offer a competitive compensation package including performance bonuses and clear career progression paths. Ideal for customer service professionals seeking growth in Indonesia's thriving banking sector. Enjoy a supportive environment with comprehensive training programs that develop both technical expertise and interpersonal skills. Our commitment to employee development ensures you'll build a rewarding career while making a tangible impact on clients' financial journeys.
Tanggung Jawab
- Deliver exceptional customer service by greeting and assisting bank clients professionally
- Present tailored financial products and services aligned with customer needs
- Process transactions accurately while adhering to banking protocols and security standards
- Resolve customer inquiries and complaints promptly with solution-oriented approach
- Achieve monthly sales targets for banking products and services
- Maintain accurate client records and documentation
- Participate in ongoing training to enhance product knowledge and service skills
- Collaborate with cross-functional teams to enhance customer experience
Kualifikasi
- Minimum high school diploma (SMA) or equivalent; D3/S1 degree preferred
- Minimum 1 year experience in customer service or banking sector
- Excellent communication and interpersonal skills in Bahasa Indonesia
- Strong problem-solving abilities with customer-centric mindset
- Ability to work efficiently under pressure and meet targets
- Professional appearance and demeanor
- Basic computer literacy and familiarity with banking systems
- Integrity and commitment to ethical banking practices