Deskripsi Pekerjaan
Are you passionate about delivering exceptional service and building meaningful financial relationships? Bank Danamon is looking for an enthusiastic and service-oriented Frontliner (Teller & Sales & Service Officer) to join our dynamic team in Surabaya. As the face of our branch, you will play a pivotal role in creating a positive customer experience, promoting financial solutions, and maintaining the highest standards of operational excellence.
At Danamon, we believe in 'Let's GROW with Danamon!' We provide a supportive environment where your career aspirations meet professional growth opportunities. If you are a problem solver with a flair for sales and a heart for service, we want to hear from you.
Tanggung Jawab
- Provide excellent face-to-face service to customers, ensuring all inquiries are handled with professionalism and accuracy.
- Execute daily cash and non-cash banking transactions efficiently according to bank standard operating procedures.
- Identify customer needs and proactively offer relevant banking products and services to support financial goals.
- Maintain high levels of operational compliance, security, and internal control during every transaction.
- Build and nurture long-term relationships with existing clients to ensure customer retention and satisfaction.
- Collaborate with branch team members to achieve sales targets and contribute to the branch's growth.
- Handle customer complaints or issues with empathy and provide effective, timely resolutions.
Kualifikasi
- Bachelor's degree (S1) from any major with a minimum GPA of 2.75.
- Fresh graduates are encouraged to apply; prior experience in customer service or sales is a significant advantage.
- Strong communication and interpersonal skills with a customer-centric mindset.
- Well-groomed appearance and a professional demeanor suitable for a banking environment.
- Proficiency in Microsoft Office applications and comfortable working with digital banking systems.
- High integrity, attention to detail, and the ability to work under pressure.
- Willingness to be placed in various locations throughout Surabaya.