Deskripsi Pekerjaan
Are you an experienced Functional Consultant with a passion for optimizing field operations? TerraBarn Inc is currently seeking a highly skilled FSM Consultant to join our dynamic team. In this role, you will play a pivotal part in the end-to-end implementation, configuration, and ongoing support of IBM Field Service Management (FSM) solutions for our diverse portfolio of enterprise clients.
As an FSM Consultant, you will act as the bridge between complex business requirements and technical solution delivery. You will lead workshops, map out business processes, and ensure that our FSM deployments drive maximum efficiency, technician productivity, and customer satisfaction. If you thrive in a collaborative environment and possess the technical acumen to troubleshoot and innovate within the IBM ecosystem, we want to hear from you.
Join TerraBarn Inc to advance your career in a fast-paced environment where your expertise in field service automation will directly impact our operational excellence and client success.
Tanggung Jawab
- Lead requirement-gathering workshops to translate business needs into functional FSM specifications.
- Configure and customize IBM FSM modules to meet unique client workflows and business objectives.
- Collaborate with developers and technical leads to ensure seamless system integration with ERP and CRM platforms.
- Perform system testing, user acceptance testing (UAT), and provide comprehensive documentation for all implementations.
- Deliver training sessions for end-users and administrators to ensure successful system adoption.
- Provide post-implementation support and troubleshoot functional issues to maintain high system availability.
- Analyze field service data to identify bottlenecks and propose process improvements to clients.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
- Minimum of 3+ years of experience as a Functional Consultant with a focus on Field Service Management (FSM) software.
- Proven expertise in IBM FSM or similar industry-leading field service platforms.
- Strong understanding of field service business processes, including scheduling, dispatching, mobile workforce management, and parts inventory.
- Excellent analytical and problem-solving skills with the ability to manage multiple project streams.
- Strong communication and interpersonal skills, with experience in stakeholder management and client-facing roles.
- Ability to work independently as well as collaboratively within a cross-functional project team.