Deskripsi Pekerjaan
We are searching for individuals that recognize the value of professional growth through the development of professional skills. GameOps Inc. is excited to announce an opening for a Game Operations Specialist focusing on non-voice channels. If you are passionate about the gaming industry and excel in written communication, we want you on our team.
As a Game Operations Specialist, you will serve as the primary point of contact for our players via email and live chat. You will be responsible for delivering exceptional customer service, resolving technical issues, and ensuring a seamless gaming experience for our community. We pride ourselves on a culture of continuous learning and professional development, providing you with the tools and support needed to advance your career in operations and customer success. Join us in shaping the future of player support and contribute to a dynamic team environment in Pasig City.
Tanggung Jawab
- Manage and respond to incoming customer inquiries via email and real-time chat support channels.
- Diagnose and resolve player issues related to account access, in-game purchases, or technical glitches.
- Collaborate with the game development and support teams to escalate bugs and feature requests.
- Maintain accurate and detailed records of all customer interactions in the CRM database.
- Ensure all responses adhere to company tone of voice and quality assurance standards.
- Proactively follow up with customers to ensure their issues are fully resolved and satisfaction is met.
- Participate in team training sessions to enhance product knowledge and operational efficiency.
Kualifikasi
- High school diploma or Bachelor’s degree in any field.
- Excellent written English communication skills with a strong command of grammar and tone.
- Basic computer literacy and fast typing skills (at least 30-40 WPM).
- Passion for online gaming and familiarity with gaming terminology and ecosystems.
- Ability to multitask and prioritize inquiries in a fast-paced, high-volume environment.
- Strong problem-solving skills and a customer-centric mindset.
- Previous experience in call center or customer service is a plus but not strictly required.