Deskripsi Pekerjaan
Metropolitan Land is seeking a visionary and results-driven General Manager to lead our hotel operations in Jawa Barat. As the General Manager, you will be the heartbeat of our property, responsible for overseeing all aspects of hotel management, including financial performance, guest satisfaction, and team leadership. The ideal candidate will possess a strategic mindset, exceptional operational expertise, and a passion for delivering world-class hospitality.
You will play a pivotal role in shaping the hotel’s reputation, driving revenue growth, and ensuring that our service standards exceed guest expectations. We are looking for an inspiring leader who can foster a culture of excellence, mentor department heads, and implement innovative solutions to optimize operational efficiency within our dynamic hospitality environment.
Tanggung Jawab
- Develop and execute comprehensive strategic plans to achieve hotel revenue targets and operational goals.
- Oversee daily operations across all departments, including Front Office, F&B, Housekeeping, and Sales.
- Manage the annual budget, financial reporting, and P&L accountability to ensure maximum profitability.
- Uphold brand standards and implement quality control measures to maintain superior guest satisfaction scores.
- Lead, mentor, and develop a diverse team of hospitality professionals to foster professional growth and performance.
- Collaborate with stakeholders and corporate leadership to enhance property marketing and positioning in the Jawa Barat market.
- Ensure full compliance with local regulations, health and safety standards, and hotel policies.
Kualifikasi
- Minimum Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
- Proven track record with at least 3 years of experience in a General Manager or senior management capacity within the hotel industry.
- Deep understanding of hotel operations, revenue management, and cost control strategies.
- Strong leadership skills with the ability to inspire, motivate, and manage multi-disciplinary teams.
- Excellent communication and interpersonal skills, with proficiency in English and Bahasa Indonesia.
- Strong problem-solving abilities and a proactive approach to operational challenges.
- Demonstrated success in driving guest satisfaction and property reputation.