Deskripsi Pekerjaan
Are you a seasoned hospitality leader with a passion for excellence and operational efficiency? Ibu Pertiwi Indonesia is seeking a high-performing General Manager to lead our hotel operations in Batam Kota. In this pivotal role, you will be the driving force behind our brand's reputation, overseeing daily operations, financial performance, and guest satisfaction.
The successful candidate will possess a strategic mindset and an ability to inspire a diverse team to deliver unparalleled service. You will be responsible for maximizing revenue, optimizing costs, and ensuring that our property remains the premier choice for both business and leisure travelers in the region. If you are a visionary leader ready to elevate our hotel to new heights of success, we invite you to join our dynamic organization.
Tanggung Jawab
- Oversee end-to-end daily hotel operations to ensure seamless guest experiences and operational excellence.
- Develop and implement strategic business plans to drive revenue growth and improve market share.
- Manage the annual budget, P&L, and capital expenditure while maintaining strict cost control measures.
- Lead, mentor, and develop department heads and staff to maintain high performance and service standards.
- Maintain compliance with all local regulations, health and safety standards, and brand policies.
- Monitor guest feedback and implement proactive measures to ensure consistently high satisfaction ratings.
- Cultivate strong relationships with local stakeholders, suppliers, and community partners to enhance property reach.
Kualifikasi
- Minimum 5-7 years of experience in a Senior Management role within the hospitality industry.
- Proven track record in driving profitable hotel operations and meeting financial targets.
- Strong leadership skills with the ability to manage cross-functional teams in a fast-paced environment.
- Excellent communication and interpersonal skills, with fluency in Indonesian and English.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Advanced knowledge of hotel management software (PMS) and modern revenue management techniques.
- Resilience, adaptability, and a hands-on approach to problem-solving.