Deskripsi Pekerjaan
Join our dynamic team as a German-English Bilingual Customer Service Representative and unlock exciting career opportunities in the heart of Metro Manila! We are seeking passionate individuals with fluency in both German and English to provide exceptional customer support to our international clients.
As a key member of our customer service team, you'll be at the forefront of delivering outstanding experiences to German-speaking customers across various industries. This blended support role combines both inbound and outbound customer service responsibilities, offering you a diverse and engaging work environment.
We offer a competitive salary package of up to ₱70,000 per month, along with opportunities for professional growth and development. Our company values linguistic diversity and cultural competence, making this an ideal position for bilingual professionals looking to leverage their language skills in a rewarding career.
If you're a customer-oriented individual with excellent communication skills in both German and English, we encourage you to apply now and take the next step in your professional journey with us!
Tanggung Jawab
- Provide exceptional customer support to German-speaking clients via phone, email, and chat channels
- Handle inbound inquiries, resolve issues, and process customer requests efficiently
- Conduct outbound calls for follow-ups, satisfaction surveys, and service promotions
- Maintain accurate customer records and document all interactions in the CRM system
- Collaborate with team members to ensure consistent service quality and resolution of complex issues
- Continuously improve product knowledge and service techniques to enhance customer satisfaction
- Meet and exceed performance metrics including call handling time, first call resolution, and customer satisfaction scores
Kualifikasi
- Fluency in both German and English (written and spoken)
- Previous customer service or call center experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and patience when dealing with customer concerns
- Proficient in using computer systems and customer service software
- Ability to multitask and work in a fast-paced environment
- High school diploma or equivalent; college education is a plus
- Must be willing to work in Pasig City, Metro Manila