Deskripsi Pekerjaan
Join CMA CGM and unlock your potential in a dynamic environment where innovation and excellence drive global IT service delivery. As a Global IT Service Operations and Support Senior Supervisor, you'll lead cross-functional teams in ensuring seamless IT infrastructure across international operations. We value imagination, continuous learning, and proactive problem-solving to maintain our industry-leading standards. This role offers the opportunity to shape IT service strategies, implement cutting-edge solutions, and drive digital transformation initiatives that impact millions of customers worldwide.
Our Manila hub is central to our global IT ecosystem, and you'll be instrumental in optimizing service delivery, mitigating risks, and fostering a culture of operational excellence. If you're a strategic thinker passionate about technology leadership and committed to delivering exceptional IT services, this is your chance to grow with a global logistics pioneer.
Tanggung Jawab
- Lead and mentor global IT service operations teams across multiple regions
- Oversee incident management, problem resolution, and service continuity processes
- Implement ITIL best practices to enhance service delivery efficiency
- Drive continuous improvement initiatives for IT service quality and performance metrics
- Collaborate with stakeholders to align IT services with business objectives
- Manage vendor relationships and service level agreements (SLAs)
- Develop and maintain IT service documentation and knowledge base
- Monitor and report on KPIs related to service availability and performance
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related field
- 5+ years in IT service management with 2+ years supervisory experience
- ITIL Foundation/Practitioner certification required
- Expertise in IT service desk operations and global IT support models
- Strong analytical and problem-solving skills with technical troubleshooting experience
- Experience with ITSM tools (ServiceNow, Jira Service Desk)
- Excellent leadership and cross-cultural communication abilities
- Knowledge of IT security frameworks and compliance standards