Deskripsi Pekerjaan
Are you ready to elevate your career with a global leader in logistics? CEVA Logistics is seeking a highly skilled and motivated Global IT Service Operations and Support Specialist to join our dynamic team in Manila. In this role, you will be the backbone of our digital infrastructure, ensuring seamless operations for our global workforce. We pride ourselves on a culture that values imagination, continuous professional development, and an unwavering commitment to operational excellence.
As our IT Service Operations and Support Specialist, you will play a critical role in maintaining high-availability systems, troubleshooting complex technical issues, and driving improvements in our IT service delivery framework. If you are passionate about technology, thrive in a fast-paced environment, and are eager to grow within a multinational organization, we want to hear from you. Dare to grow with CEVA Logistics and help us shape the future of global supply chain technology.
Tanggung Jawab
- Manage and monitor global IT service operations to ensure high system availability and performance.
- Provide Tier 2/3 technical support for complex hardware, software, and network-related incidents.
- Collaborate with cross-functional global teams to resolve escalated technical issues within defined SLAs.
- Proactively identify and implement process improvements to enhance IT service desk efficiency.
- Maintain comprehensive technical documentation, knowledge base articles, and standard operating procedures (SOPs).
- Assist in the deployment and maintenance of enterprise-level IT infrastructure and software applications.
- Participate in incident management processes and root cause analysis for recurring technical disruptions.
Kualifikasi
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Minimum of 3-5 years of experience in an IT Service Operations, Helpdesk, or System Support role.
- Proven expertise in supporting enterprise IT environments, including Windows/Linux servers and cloud infrastructure (e.g., Azure or AWS).
- Strong understanding of ITIL frameworks, particularly incident, problem, and change management.
- Excellent analytical, problem-solving, and communication skills in a global/multicultural environment.
- Ability to work flexible hours to support global operations across different time zones.
- Professional certifications such as ITIL Foundation, CompTIA Security+, or MCSA/MCSE are highly desirable.