Deskripsi Pekerjaan
Join TRT as a Global Service Desk IT Engineer and become part of an innovative team shaping the future of IT infrastructure. In this dynamic role, you'll deliver exceptional technical support to users across multiple regions, ensuring seamless operations through efficient troubleshooting and proactive solutions. We offer a collaborative environment where your expertise in system administration, network diagnostics, and security protocols will directly impact organizational success. This position provides opportunities to expand your skills in cloud technologies, automation tools, and IT service management while working with cutting-edge systems. If you're passionate about resolving complex technical challenges and delivering outstanding user experiences, TRT offers the perfect platform for professional growth and career advancement.
Tanggung Jawab
- Provide first and second-level technical support for global users across hardware, software, and network systems
- Diagnose and resolve IT incidents, service requests, and system failures within SLA parameters
- Manage IT assets including procurement, deployment, and lifecycle maintenance
- Document technical procedures, solutions, and knowledge base articles
- Collaborate with cross-functional teams to implement system upgrades and security patches
- Monitor system performance and proactively address potential vulnerabilities
- Train end-users on IT systems, security protocols, and best practices
- Support remote work infrastructure and connectivity solutions
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or related field
- 3+ years of experience in IT support, service desk, or system administration
- Proficiency in Windows, macOS, Linux, and mobile operating systems
- Strong knowledge of networking fundamentals, Active Directory, and cloud platforms
- Experience with service desk tools (ServiceNow, Jira, Zendesk) and ticketing systems
- Excellent problem-solving skills and ability to communicate technical concepts clearly
- IT certifications (CompTIA A+, Microsoft 365, or Cisco) preferred
- Fluency in English with strong written and verbal communication abilities