Deskripsi Pekerjaan
Join Cornerstone Global Partners as a Government Call Centre Representative and make a meaningful impact in public service. This full-time, office-based position offers a competitive salary package and the opportunity to work directly with government agencies, delivering essential information and support to citizens. As a key member of our team, you'll gain valuable experience in public sector communication while enjoying a structured work environment with a one-year contract.
We're seeking dedicated professionals who thrive in customer-facing roles and are committed to excellence in service delivery. This role provides an excellent platform to develop your communication skills, problem-solving abilities, and understanding of government procedures. With competitive remuneration and the stability of a contract position, this is an ideal opportunity for individuals seeking to advance their career in the public service sector.
Tanggung Jawab
- Handle incoming calls and inquiries from the public regarding government services and policies
- Provide accurate information and assistance to resolve customer issues efficiently
- Maintain detailed records of all interactions using designated CRM systems
- Collaborate with team members to ensure consistent service quality and knowledge sharing
- Adhere to strict confidentiality protocols and government communication standards
- Identify and escalate complex issues to appropriate departments for resolution
- Participate in ongoing training to stay updated on government procedures and policies
Kualifikasi
- High school diploma or equivalent; higher education preferred
- Minimum 1 year of call centre or customer service experience
- Excellent verbal communication skills in English with clear articulation
- Strong problem-solving abilities and customer-focused mindset
- Basic computer literacy and familiarity with CRM software
- Ability to work independently and as part of a team in a fast-paced environment
- Positive attitude and willingness to learn government-specific procedures