Deskripsi Pekerjaan
Are you seeking a stable and rewarding career in a government environment? Cornerstone Global Partners is recruiting Outbound Call Centre Agents for our client, a prestigious government agency. This role offers you the chance to make a meaningful impact by engaging with the public and collecting vital survey data. With no prior experience required and full training provided, this is the perfect opportunity to launch your career in a professional call centre setting.
As an Outbound Call Centre Agent, you will be responsible for making outbound calls to respondents, introducing survey objectives, and encouraging participation. You will collect accurate information, adhere to scripts, and ensure data integrity. Your communication skills and attention to detail will be key in achieving high-quality results. You will also work towards meeting weekly targets, report on findings, and contribute to the overall success of the project.
We offer a competitive salary of up to $3,100 per month, comprehensive training, and a supportive team environment. The location is conveniently situated near Tanjong Pagar MRT, making your commute easy. This contract role provides an excellent work-life balance, and outstanding performers may have the opportunity for extension or conversion.
We welcome candidates from all backgrounds who are eager to learn and grow. If you are a confident communicator, detail-oriented, and ready to take on a new challenge, we encourage you to apply. Join us in driving meaningful change through effective community outreach.
Tanggung Jawab
- Conduct outbound calls to survey participants in a professional and persuasive manner
- Explain the purpose of the survey and encourage voluntary participation
- Record responses accurately into the database system
- Ensure data quality by verifying information and performing checks
- Meet daily call volume and survey completion targets
- Provide regular reports on call outcomes and data trends
- Adhere to data protection guidelines and maintain confidentiality
Kualifikasi
- No prior experience required – comprehensive training will be provided
- Excellent verbal communication and active listening skills
- Comfortable making outbound calls and handling objections politely
- Strong attention to detail and accuracy in data entry
- Ability to work independently and as part of a team
- Basic computer literacy and familiarity with data entry tasks
- Positive attitude and a willingness to learn
- Secondary education or equivalent (GCE O Level or higher)