Deskripsi Pekerjaan
Are you a hospitality professional with a passion for delivering exceptional dining experiences? Bumi Sagara Bojana is seeking a highly motivated and detail-oriented Guest Relations Officer (GRO) to join our restaurant team in Jakarta. We pride ourselves on creating memorable moments for our guests, and your role will be pivotal in maintaining our standards of service excellence.
As a GRO, you will act as the face of our restaurant, ensuring that every guest receives a warm welcome and personalized attention from arrival until departure. We are looking for an individual who excels in communication, problem-solving, and building lasting rapport with diverse clientele. If you possess a sharp eye for detail, a proactive mindset, and a deep understanding of high-end service standards, we invite you to apply.
Successful candidates will be expected to demonstrate a deep knowledge of our operational procedures and service philosophies. This position requires poise, adaptability, and the ability to thrive in a fast-paced environment.
Tanggung Jawab
- Warmly greet and assist guests, ensuring a seamless check-in and seating experience.
- Manage restaurant reservations and coordinate with the floor team to optimize table turnover.
- Handle guest inquiries, feedback, and complaints with professionalism, empathy, and efficiency to ensure maximum satisfaction.
- Act as a brand ambassador, maintaining deep knowledge of the menu, promotions, and restaurant facilities.
- Build and nurture relationships with regular guests and VIPs to foster loyalty.
- Collaborate with the service team to ensure the restaurant atmosphere aligns with brand standards.
- Maintain an accurate guest database and handle administrative tasks related to front-of-house operations.
- Monitor dining room flow to ensure service transitions occur smoothly and without delay.
Kualifikasi
- Minimum 2 years of experience in a similar role within a premium restaurant, hotel, or fine-dining environment.
- Excellent verbal and written communication skills in both Indonesian and English.
- Outstanding interpersonal skills with a friendly, professional, and composed demeanor.
- Strong problem-solving abilities and the capacity to remain calm under pressure during peak service hours.
- Polished appearance and professional grooming standards.
- Proficiency in restaurant management software or POS systems is highly preferred.
- Flexibility to work shifts, including weekends and public holidays.
- A proactive attitude with a commitment to continuous learning and service improvement.