Deskripsi Pekerjaan
At Atelier of Minds, we are dedicated to fostering innovation and excellence. We are currently seeking a dynamic and highly motivated Growth and Client Experience Lead to join our expanding team in Jakarta. In this pivotal role, you will act as the primary bridge between our creative solutions and our valued clients, ensuring that every touchpoint reflects our commitment to high-quality service and growth.
As our Lead, you will take ownership of the entire client lifecycle—from initial outreach and enrollment to long-term relationship management. If you are a natural relationship-builder with a strategic mindset and a passion for driving enrollment numbers while delivering an exceptional client experience, we want to hear from you.
You will work in a fast-paced, collaborative environment where your initiatives will directly impact our company’s trajectory. We value creative problem-solvers who can synthesize data-driven growth strategies with human-centric engagement tactics.
Tanggung Jawab
- Drive enrollment growth by identifying and converting potential client leads through strategic engagement.
- Manage the end-to-end client journey, ensuring seamless onboarding, satisfaction, and retention.
- Develop and implement innovative growth strategies to expand our market presence and brand awareness.
- Maintain a deep understanding of our services to effectively communicate value propositions to prospective clients.
- Collaborate with internal teams to provide feedback on client needs and refine our service offerings.
- Monitor and analyze key performance indicators (KPIs) related to client satisfaction and enrollment conversion.
- Resolve client inquiries and concerns with a professional, empathetic, and solution-oriented approach.
Kualifikasi
- Proven experience in business development, sales, or client relationship management.
- Strong communication skills in both Indonesian and English, with an ability to build rapport quickly.
- Demonstrated ability to meet and exceed growth-related targets or sales quotas.
- Proficiency in CRM software and data management tools to track client interactions.
- Exceptional organizational skills with a keen eye for detail in documentation and reporting.
- A proactive mindset with the ability to work independently in a dynamic environment.
- Passion for client-facing roles and a dedication to delivering world-class service experiences.