Deskripsi Pekerjaan
Are you passionate about delivering exceptional hospitality? Aayu Homes Sdn Bhd is looking for a dedicated and friendly Guest Assistant to join our vibrant team in the heart of George Town, Penang. We pride ourselves on creating memorable experiences for our guests, and as the face of our property, you will play a crucial role in ensuring every visitor feels welcomed, comfortable, and valued from check-in to check-out.
In this role, you will be the primary point of contact for our guests, addressing their needs, providing local recommendations, and ensuring our high standards of service are met consistently. If you are a proactive individual with a heart for service and a desire to grow within the hospitality industry, we want to hear from you.
Tanggung Jawab
- Warmly welcome guests upon arrival and manage the check-in/check-out process efficiently.
- Serve as the primary point of contact for guest inquiries, providing prompt and professional assistance.
- Maintain property standards by conducting routine room inspections and ensuring cleanliness.
- Assist guests with local travel arrangements, activity bookings, and sightseeing recommendations in Penang.
- Handle guest feedback and resolve any concerns with a solution-oriented and empathetic approach.
- Coordinate with housekeeping and maintenance teams to ensure operational excellence.
- Maintain accurate records of guest stay details and internal reporting.
Kualifikasi
- Minimum SPM qualification or equivalent; certificate in Hospitality or related field is a plus.
- Prior experience in customer service, front desk, or the hospitality industry is highly preferred.
- Excellent communication skills in English and Malay; fluency in additional languages is an advantage.
- Strong interpersonal skills with a friendly, outgoing, and professional demeanor.
- Ability to multitask and remain calm under pressure in a fast-paced environment.
- Proficiency in basic computer applications and reservation management software.
- Flexibility to work shifts, including weekends and public holidays as required.