Deskripsi Pekerjaan
Are you passionate about creating unforgettable guest experiences? Straits Indigo invites you to become a Guest Experience Ambassador at The Blue Mansion, where historic charm meets modern hospitality. This role is your opportunity to shine as the face of our establishment, crafting meaningful connections with visitors from around the world.
As an Ambassador, you'll be instrumental in delivering exceptional service that reflects our commitment to excellence. You'll handle guest inquiries with expertise, provide personalized recommendations, and resolve challenges with grace – all while showcasing Penang's rich cultural heritage. This position is ideal for hospitality professionals seeking to elevate their skills in communication, multitasking, and guest relations within a dynamic, award-winning environment.
Join our team to gain hands-on experience in premium guest services, develop your problem-solving abilities, and contribute to a legacy of memorable stays. Straits Indigo offers a supportive culture where your growth is nurtured and your contributions are celebrated.
Tanggung Jawab
- Deliver warm, personalized welcome experiences to all guests
- Handle guest inquiries, requests, and concerns with professionalism
- Provide detailed information about local attractions and services
- Coordinate with housekeeping and maintenance teams for seamless operations
- Assist with check-in/check-out processes and reservation management
- Implement guest feedback systems to enhance service quality
- Collaborate with marketing team to promote property features
- Maintain accurate guest records and service documentation
Kualifikasi
- Minimum 1 year experience in hospitality or customer service role
- Exceptional communication and interpersonal skills
- Strong multitasking abilities in fast-paced environments
- Proficiency in basic computer systems and reservation software
- Fluency in English; additional languages preferred
- Knowledge of Penang tourism landscape advantageous
- Positive attitude with solution-oriented mindset
- Ability to work flexible shifts including weekends