Deskripsi Pekerjaan
Are you passionate about delivering exceptional hospitality and creating unforgettable guest experiences? The Fullerton Hotels and Resorts invites you to join our esteemed team as a Guest Experience Ambassador. Located in the vibrant heart of Singapore, our iconic properties are renowned for blending heritage elegance with modern luxury. As a Guest Experience Ambassador, you will be the first point of contact for our guests, playing a pivotal role in ensuring their stay is seamless, comfortable, and memorable.
We are looking for individuals who are dedicated to upholding our vision and mission of delivering world-class service. You will contribute to our quality improvement programs, ensuring that every interaction reflects the high standards synonymous with The Fullerton Hotels and Resorts. This is an opportunity to grow within a prestigious brand, working in a dynamic environment where your contributions truly matter.
In this role, you will have the chance to interact with a diverse clientele from around the globe. Whether assisting with inquiries, coordinating special requests, or maintaining the pristine ambiance of our lobbies, your attention to detail and warm demeanor will set the tone for the guest's entire stay. Join us in making a difference and be part of a team that values excellence, integrity, and innovation in hospitality.
Tanggung Jawab
- Provide a warm and professional welcome to guests upon arrival and departure, ensuring a positive first and last impression.
- Assist guests with check-in and check-out procedures efficiently, while collecting and processing payments accurately.
- Respond to guest inquiries regarding hotel facilities, local attractions, transportation, and dining options with a high level of knowledge and hospitality.
- Handle and resolve guest complaints or special requests promptly, escalating issues to supervisors when necessary to ensure guest satisfaction.
- Coordinate with other hotel departments, such as housekeeping and food and beverage, to ensure seamless service delivery.
- Maintain a clean and organized reception area and lobby, adhering to hygiene and safety standards.
- Upsell hotel services and packages to enhance the guest experience and contribute to revenue goals.
Kualifikasi
- Minimum of 1-2 years of experience in a similar hospitality role, preferably in a 4 or 5-star hotel environment.
- High school diploma or equivalent; a diploma in Hotel Management or Hospitality is an advantage.
- Excellent verbal and written communication skills in English; proficiency in a second language is a plus.
- Strong interpersonal skills with the ability to build rapport with guests and colleagues from diverse backgrounds.
- Proficiency in using property management systems (PMS) and Microsoft Office applications.
- Ability to work flexible hours, including weekends, holidays, and night shifts.
- A genuine passion for service and a proactive attitude towards problem-solving.