Deskripsi Pekerjaan
Are you passionate about delivering world-class service? Porsche Singapore Pte. Ltd. is seeking a dedicated Guest Experience Associate to join our Aftersales Service Centre team in the West Region. As the first point of contact for our discerning clientele, you will play a pivotal role in upholding the legendary Porsche standard of excellence.
In this role, you will bridge the gap between our engineering experts and our customers, ensuring a seamless, premium, and stress-free ownership experience. You will manage incoming inquiries, facilitate service bookings, and provide personalized updates that reflect the brand's commitment to precision and performance. If you are a proactive communicator with a flair for luxury service, we invite you to drive your career forward with one of the world's most prestigious automotive brands.
Tanggung Jawab
- Manage high-volume inbound customer communications via phone, email, and digital channels with professionalism.
- Coordinate vehicle service appointments, ensuring optimal scheduling for technicians and workshop efficiency.
- Provide detailed explanations regarding service procedures, maintenance timelines, and warranty coverage to clients.
- Act as the primary point of contact for status updates, ensuring transparency and proactive communication throughout the repair process.
- Manage customer feedback, resolve service-related concerns, and escalate complex issues to management when necessary.
- Maintain accurate customer records and service history within the CRM database in compliance with data privacy standards.
- Support the Aftersales team in streamlining administrative processes to enhance overall service throughput.
Kualifikasi
- Minimum GCE 'A' Levels or Diploma in Hospitality, Business, or a related field.
- Proven experience in a premium customer service, luxury retail, or high-end concierge environment.
- Exceptional verbal and written communication skills in English; proficiency in a second language is a plus.
- Strong problem-solving abilities and a calm, composed demeanor under pressure.
- Technologically proficient with CRM software, MS Office suite, and scheduling platforms.
- Passionate about the automotive industry and the Porsche brand identity.
- Ability to work in a fast-paced environment while maintaining meticulous attention to detail.