Deskripsi Pekerjaan
Are you a passionate and dedicated individual with an innate talent for crafting unforgettable moments? Marriott International, a world-renowned leader in luxury hospitality, is actively seeking a dynamic and service-oriented Guest Experience Expert to enrich our esteemed team in Malate, Metro Manila. This pivotal role transcends traditional front desk duties; it's an exceptional opportunity to be the very heart and soul of our guest journey, shaping memorable stays for diverse travelers.
At Marriott, we are committed to delivering extraordinary service and fostering genuine connections that resonate long after check-out. As a Guest Experience Expert, you will be the welcoming face of our iconic brand, meticulously ensuring every guest feels genuinely welcomed, deeply valued, and completely at ease from their moment of arrival until their departure. Beyond facilitating seamless check-ins and efficient check-outs, you will proactively engage with guests, offering personalized recommendations for local attractions and dining, swiftly and gracefully resolving any concerns, and transforming every interaction into a remarkable memory.
If you possess a true passion for hospitality, thrive in a sophisticated, fast-paced environment, and are dedicated to providing unparalleled guest service, we warmly invite you to embark on a fulfilling career path with Marriott International. Here, your potential for professional growth and development in the vibrant hotel industry is truly limitless. Join our team in Malate and contribute to defining the future of luxury hospitality, one exceptional guest experience at a time.
Tanggung Jawab
- Warmly greet and welcome all guests with genuine hospitality, ensuring a positive first impression.
- Manage efficient and accurate check-in and check-out processes, including precise payment handling.
- Anticipate and address guest needs and inquiries proactively, providing personalized recommendations and assistance.
- Swiftly and professionally resolve guest complaints and issues with empathy and a solutions-oriented approach.
- Maintain comprehensive knowledge of hotel services, facilities, and local attractions to enhance the guest experience.
- Uphold Marriott's stringent brand standards for exceptional guest service and operational excellence at all times.
- Collaborate seamlessly with other hotel departments to ensure a cohesive and outstanding guest journey.
- Handle reservations, administrative tasks, and special requests efficiently and accurately as required.
Kualifikasi
- Previous experience (1-2 years) in a guest-facing role within the hospitality or service industry.
- Excellent verbal and written communication skills in English; proficiency in local languages (Tagalog) is a significant advantage.
- Strong interpersonal skills with a genuine desire to help, connect with people, and deliver top-tier service.
- Proven ability to multi-task, prioritize effectively, and maintain composure in a fast-paced environment.
- Exceptional problem-solving abilities and a calm, diplomatic demeanor when handling challenging situations.
- Proficiency in hotel management software (e.g., Opera PMS) is highly desirable.
- A keen eye for detail and an unwavering commitment to maintaining Marriott's high standards of service.
- Flexibility to work various shifts, including evenings, weekends, and public holidays, as business demands.