Deskripsi Pekerjaan
Marriott International invites you to become a part of our dynamic team in Jakarta Raya as a Guest Experience Expert. At Marriott, we believe in weaving timeless classics with modern details, creating an environment where business seamlessly meets pleasure. Even when our travelers are navigating the globe, we ensure they experience the local culture while enjoying the unparalleled luxury and comfort of our brand.
As a Guest Experience Expert, you will be the heart and soul of our hospitality, serving as the primary point of contact for our valued guests. You will play a pivotal role in shaping their journey from the moment they step into our lobby. We are looking for passionate, dedicated, and highly motivated individuals who thrive on making meaningful connections and delivering personalized service that exceeds expectations.
This is more than just a job; it is an opportunity to build a rewarding career with a global leader in the hospitality industry. You will work in a collaborative, inclusive environment that values your unique perspectives and empowers you to grow professionally. If you have a passion for hospitality, a keen eye for detail, and a desire to create unforgettable memories for guests from all walks of life, we want you on our team. Join us in Jakarta and be a part of a legacy of excellence.
Tanggung Jawab
- Welcome and register guests in a warm, professional, and timely manner, ensuring a seamless check-in and check-out experience.
- Anticipate guests' service needs, including assistance with luggage, transportation, and special requests, to provide highly personalized service.
- Handle guest inquiries, concerns, and complaints with empathy, professionalism, and swift resolution to ensure maximum guest satisfaction.
- Maintain comprehensive knowledge of hotel amenities, services, local attractions, and dining options to offer accurate and appealing recommendations.
- Coordinate efficiently with other hotel departments, such as housekeeping, maintenance, and food & beverage, to fulfill guest requests promptly.
- Manage accurate records of guest accounts, process payments securely, and maintain the integrity of the front desk cash drawer.
- Promote Marriott's loyalty programs and upsell hotel services to enhance the guest experience and drive revenue.
Kualifikasi
- High school diploma or equivalent; a degree in Hospitality Management, Tourism, or a related field is highly preferred.
- Minimum of 1-2 years of proven experience in a customer service, front desk, or hospitality role.
- Exceptional communication and interpersonal skills, with a natural ability to connect with people from diverse backgrounds.
- Fluency in both English and Bahasa Indonesia (written and spoken); proficiency in additional languages is a significant advantage.
- Strong problem-solving abilities, attention to detail, and the capacity to remain calm under pressure in a fast-paced environment.
- Willingness to work flexible shifts, including weekends, public holidays, and early/late hours.
- Proficiency in using computer systems and hotel management software (e.g., Opera PMS, Microsoft Office Suite).