Deskripsi Pekerjaan
Welcome to the world of Marriott International, where your career can flourish in a dynamic environment dedicated to creating memorable guest experiences. We are seeking a passionate Guest Experience Expert (Front Office Agent) to join our Roxas City team. In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We believe that exceptional hospitality goes beyond standard procedures; it is about building genuine connections and making every guest feel valued and special.
As a Front Office Agent, you will play a pivotal role in the smooth operation of our front desk. You will manage check-in and check-out processes with efficiency and warmth, while also handling inquiries, managing room assignments, and resolving any guest concerns promptly. Your ability to communicate effectively and maintain a positive attitude will directly impact guest satisfaction scores and the reputation of our brand. We are looking for someone who is not just efficient, but truly enthusiastic about delivering service that exceeds expectations.
Tanggung Jawab
- Warmly greet and welcome guests upon arrival, ensuring a positive first impression.
- Process check-in and check-out procedures accurately and efficiently using the property management system.
- Handle guest inquiries regarding hotel facilities, local attractions, and services with professionalism.
- Resolve guest complaints or concerns in a timely and empathetic manner, escalating issues when necessary.
- Assist guests with luggage storage, directions, and other requests to enhance their stay.
- Maintain a clean and organized front desk area and lobby environment at all times.
- Collaborate with housekeeping and other departments to ensure seamless guest service.
Kualifikasi
- High school diploma or equivalent; Associate degree in Hospitality or related field is a plus.
- Previous experience in a hotel front office or guest services role is preferred.
- Strong interpersonal and communication skills, both verbal and written.
- Ability to work flexible hours, including weekends, holidays, and night shifts.
- Proficiency in Microsoft Office and hotel property management systems.
- Fluency in English; additional local languages are an advantage.
- A genuine passion for hospitality and a customer-oriented mindset.