Deskripsi Pekerjaan
McDonald's, the world's leading fast-food chain, is looking for an energetic, passionate, and dedicated Guest Experience Leader (GEL) to join our thriving management team at the Desa Sri Hartamas location in Kuala Lumpur.
As a GEL, you are the driving force behind our shift operations. You will be responsible for ensuring every guest leaves satisfied by maintaining the highest standards of Quality, Service, and Cleanliness (QSC). You will lead, coach, and motivate our crew members, manage inventory and cash control, and step up to resolve any challenges that arise during your shift.
This is more than just a job—it's a career launchpad. McDonald's provides world-class management training that will equip you with the business acumen and leadership skills needed to progress into Assistant Manager and Restaurant General Manager roles. We are committed to promoting from within and developing our people.
We offer a competitive salary starting from RM 2,500 to RM 3,500 monthly, performance-based bonuses, flexible rotating shifts, free crew meals, medical coverage, annual leave, and a supportive team environment. If you are a natural leader with a background in hospitality, retail, or F&B, and you have the drive to succeed, don't wait. Take charge of your future. Apply now to become a GEL at McDonald's Desa Sri Hartamas.
Tanggung Jawab
- Manage daily shift operations to ensure optimal efficiency and guest satisfaction.
- Lead, coach, and motivate a team of crew members to achieve performance targets and provide excellent customer service.
- Maintain rigorous food safety, quality, and sanitation standards in compliance with McDonald's policies.
- Oversee inventory management, including ordering, receiving, and stock rotation to minimize waste.
- Conduct cash handling procedures, including register reconciliations and daily sales reports.
- Resolve guest complaints and feedback promptly and professionally, ensuring a positive resolution.
- Assist in training new crew members and supporting their development within the restaurant.
- Implement local restaurant marketing initiatives and promotional campaigns to drive sales.
Kualifikasi
- Minimum SPM / O-Level or equivalent; a Diploma or Degree in Hospitality, Business, or a related field is an advantage.
- At least 1–2 years of supervisory or leadership experience in the F&B, hospitality, or retail industry.
- Strong interpersonal and communication skills with the ability to lead a diverse team.
- Customer-service oriented mindset with excellent problem-solving abilities.
- Willingness to work in a fast-paced environment, including weekends and public holidays on a rotating shift basis.
- Basic knowledge of financial reporting and inventory management is a plus.
- Must be fully vaccinated against COVID-19 as per government regulations.