Deskripsi Pekerjaan
Join McDonald's as a Guest Experience Leader (GEL) at our vibrant Kuching Waterfront restaurant and become the driving force behind exceptional customer service! This leadership role offers the opportunity to shape memorable dining experiences while developing your hospitality management skills. As a GEL, you'll foster a positive team culture, uphold McDonald's legendary service standards, and contribute to the success of one of Malaysia's most beloved brands. We're seeking passionate individuals who thrive in dynamic environments and are committed to creating smiles with every interaction. This full-time position includes comprehensive training, career advancement opportunities, and the chance to work with a diverse team in a landmark location. McDonald's offers a supportive work culture with competitive benefits and a commitment to employee growth. If you're ready to elevate your career in the hospitality industry while making a real impact on customer satisfaction, we encourage you to apply today!
Tanggung Jawab
- Lead and mentor front-of-house staff to deliver outstanding customer service
- Monitor daily operations to ensure compliance with McDonald's quality standards
- Resolve customer inquiries and complaints with professionalism and empathy
- Coordinate team schedules and assign duties during peak hours
- Train new employees on service protocols, safety procedures, and product knowledge
- Conduct regular inspections of dining area, restrooms, and service stations
- Collaborate with kitchen team to ensure seamless service flow
- Implement promotional campaigns and upselling strategies
Kualifikasi
- Minimum 1-2 years experience in hospitality or customer service leadership role
- Strong communication and interpersonal skills
- Ability to work efficiently in fast-paced environments
- Basic knowledge of food safety and hygiene regulations
- Proven problem-solving and conflict resolution abilities
- High school diploma or equivalent qualification
- Positive attitude with service-oriented mindset
- Flexibility to work weekends, evenings, and holidays