Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer service and leading a dynamic team? Join McDonald's Labuan as a Guest Experience Leader (GEL) and play a vital role in creating memorable moments for our guests every day.
As a GEL, you will be the face of our restaurant, ensuring every customer leaves with a smile. You'll oversee daily shift operations, coach and motivate crew members, maintain the highest standards of food quality and safety, and drive a culture of excellence in a fast-paced environment. This is more than a job—it's a career with endless opportunities for growth and development.
At McDonald's, we believe in investing in our people. You'll receive comprehensive training, competitive compensation, and the chance to build valuable leadership skills that last a lifetime. Whether you are starting your hospitality career or looking to take the next step, we provide the tools and support to succeed.
If you thrive on challenges, love working with people, and want to be part of the world's most iconic restaurant brand, we want to hear from you. Apply now to join the McDonald's family in Labuan!
Tanggung Jawab
- Supervise and coordinate daily shift operations to ensure smooth workflow and exceptional guest experience.
- Lead, coach, and motivate crew members to achieve performance goals and maintain high morale.
- Ensure all food products meet McDonald's strict quality, safety, and presentation standards.
- Handle cash management, including register operations, deposits, and end-of-day reconciliation.
- Maintain a clean, safe, and welcoming restaurant environment for both guests and employees.
- Resolve customer complaints and concerns promptly and professionally.
- Monitor inventory levels and assist with ordering supplies as needed.
- Support the restaurant management team in implementing promotions and operational initiatives.
Kualifikasi
- Previous experience in the hospitality, food & beverage, or retail industry is preferred.
- Strong leadership and interpersonal skills with the ability to inspire a team.
- Excellent verbal communication skills in English and Malay; additional languages are a plus.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work shifts, including weekends and public holidays.
- Basic math and cash-handling skills.
- Positive attitude, a willingness to learn, and commitment to delivering outstanding customer service.
- Minimum SPM or equivalent; relevant certifications in hospitality are an advantage.