Deskripsi Pekerjaan
Join McDonald's as a Guest Experience Leader and become the heart of our Langkawi Pantai Tengah DT restaurant! In this dynamic hospitality role, you'll drive exceptional customer satisfaction by creating memorable dining experiences for every guest. You'll lead front-of-house operations during peak hours, train staff on service excellence standards, and implement strategies to enhance guest loyalty. This position offers a unique opportunity to develop leadership skills in a globally recognized brand while contributing to our commitment to quality and community engagement. McDonald's provides comprehensive training programs and career advancement pathways for dedicated team members.
Tanggung Jawab
- Lead front-of-house operations during assigned shifts, ensuring seamless guest flow
- Train and mentor staff on customer service best practices and brand standards
- Resolve guest inquiries and complaints promptly with positive solutions
- Monitor food quality and presentation to maintain McDonald's service excellence
- Coordinate with kitchen staff for efficient order processing and delivery
- Implement hygiene and safety protocols across all guest-facing areas
- Drive team performance through constructive feedback and recognition
Kualifikasi
- Minimum 1-2 years experience in customer service or hospitality leadership
- Strong communication and interpersonal skills with multilingual ability
- Ability to thrive in fast-paced, high-volume environments
- Basic knowledge of food safety and hygiene regulations
- Proven problem-solving and conflict resolution capabilities
- Proficiency in POS systems and cash handling procedures
- Positive attitude and commitment to teamwork excellence