Deskripsi Pekerjaan
Are you a passionate hospitality leader looking to elevate your career in one of the world's most beautiful destinations? One Outsource is seeking a dynamic Guest Experience Manager to join our premier resort team in Palawan. In this pivotal role, you will be the face of our resort, responsible for orchestrating seamless, memorable guest journeys and managing high-end resort tour operations.
As the Guest Experience Manager, you will leverage your expertise to ensure exceptional service standards, manage tour logistics, and foster a culture of excellence among our frontline staff. This role offers a unique lifestyle opportunity, providing free accommodation and meals, allowing you to immerse yourself fully in the stunning Palawan environment while driving operational success.
If you have a flair for luxury service, a strategic mindset, and a deep commitment to guest satisfaction, we want to hear from you. Join us in setting the standard for paradise hospitality.
Tanggung Jawab
- Oversee the end-to-end guest lifecycle, ensuring every touchpoint from arrival to departure exceeds expectations.
- Manage resort tour operations, including logistics, scheduling, and service quality control.
- Lead, mentor, and inspire a diverse team of hospitality professionals to deliver personalized, world-class service.
- Resolve complex guest inquiries and service challenges with professionalism, empathy, and efficiency.
- Coordinate with internal departments (Front Office, F&B, Housekeeping) to ensure a cohesive guest experience.
- Collect and analyze guest feedback to implement process improvements and service enhancements.
- Maintain high safety and quality standards during all tour excursions and on-site resort activities.
Kualifikasi
- Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
- At least 3-5 years of experience in a management role within luxury resorts or high-end hospitality environments.
- Exceptional verbal and written communication skills in English; local language proficiency is a plus.
- Demonstrated ability to thrive in a remote, island-based setting while maintaining professional operational standards.
- Strong leadership skills with a proven track record of team development and conflict resolution.
- Proficiency in Property Management Systems (PMS) and hospitality-focused software.
- Highly organized with a proactive approach to operational problem-solving.