Deskripsi Pekerjaan
Are you passionate about hospitality and creating unforgettable guest experiences? The Edison George Town is currently seeking a dynamic and detail-oriented Guest Experience Officer to join our team. We are a vibrant accommodation provider located in the heart of George Town, Penang, dedicated to delivering exceptional service and curating memorable stays for every traveler.
In this pivotal role, you will be the welcoming face of our hotel, ensuring that every guest interaction is seamless, personalized, and exceeds expectations. Your primary focus will be on anticipating guest needs, managing front desk operations, and maintaining the high standards of service that define our brand. We are looking for an individual who possesses a genuine passion for service, excellent communication skills, and the ability to handle diverse guest situations with grace and efficiency. If you are ready to elevate the guest journey and contribute to a thriving team environment, we invite you to apply.
Tanggung Jawab
- Manage front desk operations, including check-in, check-out, and lobby management, ensuring a smooth guest arrival experience.
- Greet guests warmly upon arrival and maintain a friendly, welcoming demeanor throughout their stay.
- Handle guest inquiries, requests, and complaints promptly and professionally to ensure high satisfaction levels.
- Collaborate closely with housekeeping and maintenance teams to ensure the property is pristine and ready for guests.
- Assist in the check-out process, including processing payments and collecting feedback.
- Upsell hotel amenities, dining options, and local attractions to enhance the guest experience.
- Monitor lobby areas to ensure a safe and comfortable environment for all visitors.
Kualifikasi
- Minimum 1 year of experience in a front desk or guest relations role within the hospitality industry.
- Excellent command of English and Bahasa Malaysia, with strong verbal communication skills.
- Strong interpersonal skills with the ability to build rapport with guests from diverse backgrounds.
- Ability to work flexible shifts, including weekends, public holidays, and night shifts.
- Proficiency in hotel management software and reservation systems is an advantage.
- Attention to detail and the ability to multitask in a fast-paced environment.
- High school diploma or equivalent; a degree in Hospitality or Tourism is preferred.