Deskripsi Pekerjaan
Join McDonald's as a Guest Experience Partner and become the heart of our customer service excellence! As a key member of our Bertam Kepala Batas team, you'll create memorable dining experiences through friendly interactions, efficient service, and maintaining our legendary standards. This role offers dynamic work environment with comprehensive training programs and opportunities for career advancement within the world's leading QSR brand. Perfect for individuals passionate about hospitality, teamwork, and delivering smiles with every order. Enjoy competitive remuneration, meal benefits, and flexible scheduling while contributing to our commitment to quality service and community engagement.
Tanggung Jawab
- Deliver exceptional customer service through warm greetings and efficient order processing
- Ensure food quality and presentation standards align with McDonald's specifications
- Maintain clean and organized dining area, kitchen, and service stations
- Handle customer inquiries and resolve issues promptly with positive solutions
- Operate POS systems and process payments accurately
- Collaborate with team members during peak hours to ensure smooth operations
- Adhere to strict hygiene and food safety protocols
- Support promotional campaigns and upselling initiatives
Kualifikasi
- Minimum SPM/STPM or equivalent qualification
- Excellent communication skills in Bahasa Malaysia and English
- Strong customer service orientation with friendly demeanor
- Ability to work efficiently in fast-paced environment
- Basic computer literacy for POS system operation
- Physically able to stand for extended periods
- Flexible availability including weekends, holidays, and peak hours
- Team player with collaborative mindset